Shipping policy

Shipping Policy

At Ruff Life Threads and Barkshire CC, every item is made to order just for you. This allows us to reduce waste and ensure every product is created with care.

Processing Time

Orders are typically processed within 2–5 business days before shipping.
During holidays, sales, or new product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times after your order ships:

United States: 3–7 business days
Canada: 7–15 business days
International: 10–30 business days (varies by destination)

Please note that shipping estimates do not include processing time.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your order.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delayed or Lost Packages

While we work with trusted shipping carriers, delivery delays can occasionally occur. If your package appears lost or hasn't arrived within a reasonable timeframe, please contact us and we'll be happy to assist.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll work quickly to make it right.